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Status and uptime.

Availability for every component in the decision path, measured from outside our network. Incidents are posted here first, then emailed to affected accounts.

Demo environmentdemo data · no production monitoring
01

Components
Decision APIuptime not measured operational Customer console90-day uptime 100% operational Catalogue ingestuptime not measured operational Conversational assistantuptime not measured operational
02

Commitments
Committed uptime99.95% monthly (Expand+)Measured, 90 daysn/aCredits issued3 accountsIncident noticewithin 30 minutes
03

Incident history
DateSeverityWhat happenedDuration
31 Jul 2026Sev 1Latency above budget on the storefront surface after a deploy. Cache warm-up, no failed decisions.7 min
12 Jul 2026Sev 2Catalogue ingest backlog. Freshness lagged; decisions unaffected.40 min
28 Jun 2026Sev 3Console slow for EU accounts. CDN misroute, decision path unaffected.22 min
19 May 2026Sev 2Explanation engine degraded to short reasons. Coverage stayed at 100%.12 min
04

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Status changes are posted here, pushed into the customer console and emailed to the alert contacts on each account. Severity 1 also pages the named engineer on Scale contracts.

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